Refund & Cancellation Policy

## Scope This policy applies to employment consulting sessions and packages purchased from SecureStack AI, including the Late-Career Search Intensive, document reviews, interview rehearsals, return-to-work orientations, and single advisory hours. It does not cover products, physical goods, or software subscriptions, which we do not sell. ## Cooling-off for distance bookings If you book as a consumer at a distance, you may cancel within fourteen days of booking without giving a reason, provided the service has not started with your prior express consent to begin during that period. If sessions have already begun at your request, a proportionate amount for work delivered may be retained. ## Cancellation by you - Cancel a single session at least 48 hours before the agreed time for a full fee credit toward a rescheduled session within three months. - Cancellations inside 48 hours, or no-shows, are charged in full for that session. - For packages (intensive or return-to-work trio), unused sessions cancelled with at least 48 hours’ notice remain available for three months from the first session; after that they expire without refund. ## Rescheduling You may reschedule once per session without charge when you give at least 48 hours’ notice. Further reschedules in the same booking may incur an administrative fee of €25. ## Refund eligibility after work has started Document review fees are refundable in full only if we have not yet begun reading your materials. Once annotated feedback is underway, the fee is non-refundable. Interview rehearsal fees follow the 48-hour cancellation rule above. For the intensive, a partial refund may be offered for unused future sessions if you withdraw for documented medical reasons; sessions already delivered are charged at the single advisory hourly rate. ## Deposits Where a deposit is requested to hold package dates, it is applied to the final invoice. Deposits are refundable if we cancel the engagement. Deposits are non-refundable if you cancel after we have reserved the full session block and declined other clients for those slots, except where mandatory consumer law requires otherwise. ## How to request a refund Email hello@securestackai.digital with your name, booking reference or session dates, and reason. We respond within five business days. Approved refunds are returned to the original payment method within fourteen business days. ## Our cancellations If we must cancel a session, you may choose a replacement date or a full refund for that session. If we cancel an entire unused package for reasons on our side, you receive a full refund. ## Exceptions Materials you purchased independently (courses, certificates, printing) are outside this policy. Employer-paid outplacement agreements may include separate cancellation clauses stated in that contract.